What Is Social Listening and Why Is It so Important?
When diving into the world of social media you’ll most likely come across the term social listening. Social what?!
In this post I’ll share what social listening is and why it is important for your business.
What Is Social Listening?
Social Listening is an aspect of Social Media Management that monitors and engages in online conversations happening around your business. It involves identifying what your customers are saying about your brand as well as what others are saying about your industry. Social listening is not just following notifications but goes deeper into tracking keywords and phrases associated with your business.
Why Is Social Listening Important?
Businesses that proactively go out and "listen" to what's being said about their brand across the web can create new opportunities to engage with new and existing customers. Social listening protects your brand’s online reputation while inviting people into the sales process. It also allows your business to provide exceptional Social Customer Care.
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How Can Social Listening Help My Business?
Social listening sees the big picture of your business’ online reach. It allows your business to respond to questions or comments from your customers even before they ask them! This proactive approach can also be used to create content targeted to more people who may be interested in your products or services.
What steps do you need to take to make social listening work for your business?